1. Contest Cancellation by Users
Pre-Contest Cancellation: You can cancel your participation in a contest before it begins, provided it is within the allowed time frame stated on the contest details page. Upon successful cancellation, the entry fee will be credited back to your Fantasy In Cricket account balance.
Post-Contest Start: Once a contest has started, cancellations are no longer permitted. Entry fees become non-refundable, as the results depend on real-life player performances.
2. Contest Cancellation by Fantasy In Cricket
Insufficient Participants: If the required minimum number of participants is not met for a contest, Fantasy In Cricket reserves the right to cancel it. In such cases, all entry fees will be refunded to the participants’ account balances.
Technical Issues: If technical difficulties, server problems, or unforeseen circumstances prevent a contest from running fairly, Fantasy In Cricket may cancel the contest. All entry fees will be refunded, and affected users will be notified.
Rule Violations: If a contest is canceled due to breaches of our Fair Play Policy or other violations by participants, refunds may not be issued to users involved in such misconduct.
3. Refund Policy
Eligible Refunds: Refunds may be granted under the following conditions:
- Contests canceled by Fantasy In Cricket.
- User-initiated cancellations before the contest starts.
- Errors during payment processing or billing.
Refund Method: Refunds will be credited back to your Fantasy In Cricket account balance. This balance can be used for future contests or withdrawn following our standard withdrawal process.
Non-Refundable Situations: Refunds will not be provided in the following scenarios:
- Disqualification due to rule violations.
- Losses resulting from gameplay based on player performance.
- Requests made after the contest has started or concluded.
4. Withdrawal of Account Balance
Withdrawal Requests: You may request a withdrawal of your account balance at any time, subject to the minimum withdrawal limit specified on our platform. Withdrawals will be processed to the payment method linked to your account.
Processing Time: Withdrawals are typically processed within 3-5 business days. Processing times may vary based on your payment provider.
Withdrawal Fees: Fantasy In Cricket may charge a nominal fee for processing withdrawals. Any applicable fees will be clearly outlined during the withdrawal process.
5. How to Request a Refund or Cancellation
Contact Us: To request a refund or cancel your contest entry, reach out to our support team at [email protected]. Include your account details, contest information, and the reason for your request.
Review Process: Our team will review your request and respond within 24-48 hours. Additional information may be required to process your request.
6. Updates to the Cancellation & Refund Policy
Fantasy In Cricket reserves the right to update this policy at any time. Changes will be published on this page, and it is your responsibility to review the policy periodically. Continued use of our platform after updates indicates acceptance of the revised policy.
7. Contact Us
If you have any questions or concerns about this Cancellation & Refund Policy, please contact us at [email protected].
